International Washington Institute
معـــــهد واشنـــــطن الــدولـــى
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Information Technology Infrastructure Library (ITIL) Courses

ITIL Courses and training from IWI will help your organization take advantage of ITIL principles. 

Information Technology Infrastructure Library (ITIL) is a series of books and concepts which help guide an organization in IT best practices in order to provide quality IT services.

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  • IWI Courses
  • IWI Learning Methods
  • ITIL Website

Course Topics

IWI ITIL courses will cover ITIL v3 concepts, including:

  • How to reduce IT costs
  • How to improve IT services through proven best practice processes
  • Improving overall customer satisfaction
  • Implementing ITIL standards
  • How to improve IT productivity

[ Outline ] ITIL Service Management Essentials

[ Outline ] ITIL v3 Foundation Bridge

[ Outline ] ITIL Foundations (2007 Edition)*

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ITIL Courses